What to do if they change their minds.......

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mojoworkin

New Member
He obviously does not see the value that she does, and if he wants to dictate everything about her day, then I'm not sure I want ot be a part of it. I will be sure to get a termination letter if it ends up that way.
If you have a good contract, you could certainly enforce it, but in this particular instance I'd probably proceed in the manner you have suggested for the very astutely-observed reasons you've stated - Cut your losses and offer a full refund, but by no means should you discount.

By doing this, you convey your confidence in your your value AND get to show the client a little flexibility. This puts the ball firmly in their court - either they hire you at the agreed-upon rate or continue shopping. (In some circles, this is called the "take-away" close, and is very effective.)

The one thing that could have gone better on your end is to more thoroughly qualify the prospect and get buy-off from both decision-makers, or at least get her to commit herself as being able to make this decision unilaterally. If she told you that he'd be fine with it, she would have a much harder time coming back trying to re-work things.
 

BBBuffalo

Active Member
Contracts can't supercede state laws so make sure there isn't a "cooling off" period if you do try to keep any of the money.
 

CWR

New Member
Ok, heres the update and the conclusion (I posted a few update, but they disappeared)

Anyway, I went back to the bride and discussed her options. Basically, we eliminated the upsells, stuck to a standard 4 hour show and I charged her full rate. Basically, I charged her what I would have had we not discussed the upgrades in the first place. So, I am getting my full rate.

Two weeks of voicemails, and misses, and not getting the planner back, and ....

well you get the point. I was getting frustrated, again.

Now onto the show. Set up early outside, finally got the planner back, and left to change with 3 hours to showtime. Now, this was a 2nd mairrage for both, and I knew they wanted very mellow and low key, so I wasn't too worried.

I ran some interference at first due to some rain that blew in, constantly checking in with the bride, and quickly making some adjustments under the tents to get things moving. We started about 1/2 hour late due to the rain. The party was exactly what they were looking for, a mellow backyard BBQ. In fact, they insisted that no one wait for them to do anything, eat drink and be merry! We coined the term "freestyle wedding". stuck to a few of the traditionals: toast, first dance, etc.

Kept em partying until 10:00 PM (was supposed to finish at 9:30, but played a little over due to the delay getting started), and everyone had a blast.

Was packing up in the dark, and was around the corner from the last of the crowd when I heard the groom asking "Did the DJ leave?, I wanted to thank him"

I came around the corner, shook the mans hand and left em all with a smile.

So, in the end I conclude that you were all right. Put on the show that you know you are capable of, and show them the value. But, at the same time, I needed to be a little flexible, and everyone came out a winner.

Thank you all for your input.
 
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