No-Show Client

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UNDJ

Member
Here's an interesting situation. Back in August, I had a prospect contact me about her May 2014 wedding. We sent a few e-mails back and forth and then she disappeared. No big deal.

A month later, she contacted me again and told me she had changed her date to April 2014. Again, we sent a few e-mails back and forth and she disappeared again. I gave it a week and then sent a follow-up e-mail, and we ended up setting up a consultation.

The day of the consultation, she e-mailed me and said that due to her fiancé's work schedule changing she would need to reschedule the consultation. Again, no big deal. We rescheduled for a Saturday in November.

A few days before the rescheduled consultation she e-mailed and wanted to reschedule AGAIN, so we then set the consultation for the next day, a Sunday, my normal only day off of the week. I usually don't do consultations on Sundays but with her needing to reschedule twice I figured I would get while the getting was still good.

Well, wouldn't you know she NO SHOWS! No e-mail, no phone call, no nothing. I was miffed but not surprised. At this point I knew that I wasn't taking her business and to be honest, I forgot all about her within a few days.

So, here we are, over a month later. I just got an e-mail from her...

"I want to apologize for not making our appointment. Some things came up. I was wondering if our date was still available."

YOU HAVE TO BE KIDDING ME!

I know it's not even worth another one of my brain cells to respond to her, but I really want to give her a piece of my mind. Here was my planned response...

Hi,

You need to contact another DJ. We do not do business with people who not only no-show appointments but do so after rescheduling the appointment TWICE. How would you feel if we no-showed your wedding? Good luck with all your wedding plans.

Your thoughts? How would you respond? Would you even respond?
 

Mark Evans

Mobile Beat Moderator
Staff member
Sorry I already booked that date. Best of luck with your wedding. Walk away from this one.
 

DJ J Mac

Member
Go with something along Mark's line. There's no need to create bad feelings and possibly get some bad word of mouth spreading over this.
 

Billabong

Rock Lobster
While I would like to respond as you did UNDJ :D , I would probably respond like Mark did. Simple, to the point. And like J Mac said, no chance for bad word of mouth.
She's not worth it.
 

Cap

Always At Your Service
Citing a booked date, if it is not booked, is a lie. What if she has someone she knows follow-up about the same date and all of sudden you're not booked? Lying is bad business. It will bite you.

And then she gets scolded!?!?! Too much may be going on her life you're simply not privy to. What if there was a close relation's death, or severe illness diagnosis with a family member? Hell, you or any other vendor would be the last thing on my plate too.

If this is not your customer, whether jilted once or a dozen times, simply tell the truth and move on.

"My services are no longer available for your consideration."

No apologies such as "Sorry, my services are not.. etc" That's not the truth either. No best wishes. If you were really concerned you'd ask why all these dates were missed specifically. No, add nothing else but your signature.

If a customer is dumb enough not to get it and gives back any grief for a direct business-like honest response, then woe be to them.
 
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NickyB

Gear and Equipment Moderator
Cap -

You are indeed a true professional and the consummate politician as always ... such a way with words! Ever thought about coming down to the DC area and running for office?
 

djfatman

Marketing Moderator
I recently had a similar situation. Kept getting no-show'd by a prospective bride. It was getting quite frustrating. I did let her know that if her date was to get booked, I would no longer be able to do her wedding. As it turned out, she had already made up her mind that she wanted me to do her wedding, but her financial situation kept changing, which became embarrassing for her. Apparently, her father was suppose to pay for the DJ, but then reneged. I then set up a payment plan for her deposit. and was able to book the wedding. By digging a bit, then coming up with a solution, not only did I get the booking, but who do you think she'll recommend to her friends? Don't always assume that the prospect is a flake.
 

CMB

Active Member
Putting it like Cap suggests let's her know that you don't want her business; without you having to spell it out for her. And it makes you feel better. I have no problem calling people out when they've done wrong.
 

Billabong

Rock Lobster
Cap, thank you for keeping the rest of us honest. :) Not a dig or snarky remark, I'm being truthful here. You have a way with words that eclipses even the most revered of bards. I always appreciate your deeper view of a situation (as opposed to my shoot-from-the-hip Han Solo lifestyle).

That subtle leaving out of "sorry" does change the whole meaning. And you are right. I'm not truly sorry I can't be your DJ. I did nothing wrong, why am I sorry?
 

bill_smith

MobileBeat Moderator
Staff member
Dear <name>, I am surprised to hear from you. Most times that I have set up an appointment, the person shows up for that, and actually wants to listen to what I have to say. It was very disappointing to set a date, actually go to a place and wait for you, and then hear nothing from you for a month after that.

I believe that you will be better off with another company,<insert Cap's GREAT line here>
 

UNDJ

Member
I ended up keeping it short..."We are no longer available for your wedding. Here are a few other DJs you might want to contact" and then gave her a list.

I like what you said there Bill. That's about how I felt. Oh well, another day in the biz.
 

Ken Heath

Super Moderator...da-ta-daaa!!!
Staff member
Dear <Bride>,

I I would like to still be a part of your day, but it seems like meeting face-to-face is an impossibility. Call me this week <specify two specific dates> and we can work things out over the phone.

Sincerely,

DJ
phone number
 

jcthedj

Member
If it is worth, raise your price for that date and see if she is truly still interested in booking you.
 

djtunes

Checking Reality
I had something similar to that. Long story short a client led me on for her wedding over and over. Eventually I emailed and I told her "You'll have to find another DJ. Try calling XXXDJs."

Then a couple years later she emailed me about a party she was helping a friend plan and I told her in an email response "I am not available."

I kept it short and simple.

I like Cap's wording. You ever think of going into motivational speaking?
 

Cap

Always At Your Service
I like Cap's wording. You ever think of going into motivational speaking?
Thank you, and no, except for the contract presentation, however that's not motivational. It's business control and education. Plus, contract discussion in a forum media is controversial with ignorance exploding from every corner.
 

bill_smith

MobileBeat Moderator
Staff member
Well Cap, with all due respect, based on personal 1 2 1 experience with you on the phone...horse hockey! I couldn't imagine many others that i think would offer straight talk, and encouragement, and concrete means to get there.

And, on two occasions in the past, when I needed help, you gave it, in those terms.

So while you may not feel it is your cup of tea, I think it is a drink I could repeatedly partake of, with maximum benefits. and I think you sell your self way too short tehre my friend. I think you would be OUTSTANDING.

Mail your check southward please;)
 

Cap

Always At Your Service
Well thank you, Sweet William. Those 1-2-1 conversations you mention remain the prime motivation to attend conferences and conventions and a personal preference of givings and taking. I have learned and shared more in hallways, diners, blackjack tables, lounges, and bathrooms (yikes, not what it sounds like) than any other source of "How To".

Check is in the mail (I hope I spelled Abe Linkoln correctly this time).
 
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