Kudos to the Riviera Vegas!

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DJBusyB

Active Member
So...the wonderful blizzard of 2010 blanketed the south east US and kept myself (and a few others) in Vegas for a couple of days. When I called the front desk to talk about this dilemma, they said "No problem. We'll give you the Mobile Beat rate for the weekend". Talk about the host hotel taking care of us.

They could have easily charged us the regular rate, which I checked before calling, of $79 on Friday and $139 for Saturday, but they didn't.

I won't complain about the host hotel...especially when they do things like this!

I don't know if this was a mistake or not, but myself and my roommate were in 1st class on our rescheduled flight Sunday (supposed to have left Friday).

Brian
safe and warm back in Knoxville, TN finally....
 

Mark Evans

Mobile Beat Moderator
Staff member
Very cool Brian. I know the Riv ain't the best place and some of the services are lack luster but the people I worked with were very helpful and attentive to our needs. If your gonna get stuck I guess that's not a bad place to be for a few extra days. Better than O'hare on a cancellation. :)
 

Bill_Goode

Mobile Beat Moderator
Staff member
Glad to hear they took care of you!

I got L-U-C-K-Y (no reference to Mr. Lucky! :)).

I flew standby on Delta Friday morning @ 6am. They did not bump me, and could have easily for any s2 riders. My wife thought I was crazy to have us at the airport around 3:30 in the am until she saw the line behind us at 3:45.

As it turned out, we were on the only flight to Atlanta, all the others were sacked because of the snow!

We got to watch the 3 inches of snow as it happened, not on TV in Vegas.
 

Mark Evans

Mobile Beat Moderator
Staff member
I'm tossing you a prize Bill :) I heard that ATL flights were cancelled when we go tto the airport at 9 am. I thought for sure you would be stuck in that horrible place for a few more days :p
 

Chuck Amstone

Active Member
From what Brian told me...the Riviera is the landing spot for all the unwanted 50 something plus cocktail waitresses.

YOWZA
 
I actually found something like $27 per night on Vegas.com... I have a friend that also bought the $100 Vegas.com gift cards at CostCo for $80.. So even more savings..

I always think the Riviera is fine.. The only thing I didnt like was getting hit with $11 energy charge at end.. Not the money as much as the ridiculousness of the charge and how it was such a small-print type of gotcha move... But maybe I paid this charge because of my low rate from Vegas.com??? I dont know.
 

Ken Heath

Super Moderator...da-ta-daaa!!!
Staff member
See Brian, it pays to be a part of the convention block rather than a single, unknown commodity...very cool...I'm happy to hear they took care of you so well!

;)
 

bill_smith

MobileBeat Moderator
Staff member
Hey Chuck, I'll share something that a friend of mine told me when he turned 50.

He said" Bill, when I was twenty, I wouldnt have looked at anyone over 40 without fear and total disgust thinking about getting close. Now that Im 50, they don't look half bad, and that's because the 20 somethings look at me the same way I looked at those over 40's all those years ago. "

Point being, and it's true - Beauty IS in the eye of the beholder.;)

And for the RIV - I think that despite the poor rep on food and accomodations ,they rate #1 for their treatment. everyone I worked with while there was topknotch and friendly.
 

KeithAlan

New Member
well, I don't chime in here very often anymore, but have to add my 2 cents on the Riv. On Tuesday, the toilet in my room overflowed (not from me, I just went #1). Now, not only did it simply overflow, but the flapper in the tank broke. After seeing that there was no way to control the overflow, I went to shut the water off. Imagine my surprise when I found that the handle had been removed! I ended up stuffing a towel in the back tank to stop the flow while I fixed the flapper. All of this happened in a matter of 3 minutes.

Now, imagine....three minutes of water flowing over the top of the bowl, all over the floor, soaking the pile of towels grabbed from the maids cart and flowing out of the bathroom onto the carpet and covering the area in front of the bathroom. Thankfully, the maid was in the room next to mine and her cart was right outside my door.

So, we got the water flowing under control and here is what I was told, "plumbing will bring the wet-dry vac up here and you'll be all set". I stood there and my jaw dropped and I said "you're kidding me, right? I'll be right back." I went down to the front desk and explained what happened and they offered to move me to the room next door. I told the front desk person that was not acceptable and I waned to speak to a supervisor. She came back 2 minutes later and said that there was nobody available to approve any upgrade compensation. Can you believe that in that nice big hotel, there was not one person willing to talk to me? I was told to come back in an hour. Man, was I PISSED!!

Well, one hour later I was back at the front desk. I spoke with the supervisor and she did put me in a better room. While the supervisor handled the professionally, I expressed my disappointment, as a business owner, on the way her staff addressed the situation.

So, all things considered, I would give it a 2 1/2 star rating.
 

Steve Sharp

Active Member
My experiences with the hotel were positive, this year.

Sorry to hear of your troubles, Keith, but glad it worked out in the end.

Brian, an even better story!
 

FRaffa

Member
Now, imagine....three minutes of water flowing over the top of the bowl, all over the floor, soaking the pile of towels grabbed from the maids cart and flowing out of the bathroom onto the carpet and covering the area in front of the bathroom.
You must have been in the room above me in the Monte Carlo Tower. We had a nice waterfall from the ceiling in our bathroom one day. You could hear the flow of water through the air vent before it started leaking in. Good times.
 

Chuck The DJ

Here There & Everywhere
Keith, ya know I love ya man..... but tell me,,,, if you were at a gig, and your system went down... your client would be pissed, but you would go out and get your back up equipment and all would be fine..... would you also upgrade them to a higher end package?

Sure you might offer to play longer for the time down, maybe even give them a free hour OT out of the goodness of your heart, but what if they demanded it, which sounds like you did?

I'm just saying here, sure that was messed up that the "john" overflowed,, but expecting to be given a free upgrade, into a better room because of equipment frailer, well, just seems kinda pushy to me... But I live on Maui, what do I know... :)






well, I don't chime in here very often anymore, but have to add my 2 cents on the Riv. On Tuesday, the toilet in my room overflowed (not from me, I just went #1). Now, not only did it simply overflow, but the flapper in the tank broke. After seeing that there was no way to control the overflow, I went to shut the water off. Imagine my surprise when I found that the handle had been removed! I ended up stuffing a towel in the back tank to stop the flow while I fixed the flapper. All of this happened in a matter of 3 minutes.

Now, imagine....three minutes of water flowing over the top of the bowl, all over the floor, soaking the pile of towels grabbed from the maids cart and flowing out of the bathroom onto the carpet and covering the area in front of the bathroom. Thankfully, the maid was in the room next to mine and her cart was right outside my door.

So, we got the water flowing under control and here is what I was told, "plumbing will bring the wet-dry vac up here and you'll be all set". I stood there and my jaw dropped and I said "you're kidding me, right? I'll be right back." I went down to the front desk and explained what happened and they offered to move me to the room next door. I told the front desk person that was not acceptable and I waned to speak to a supervisor. She came back 2 minutes later and said that there was nobody available to approve any upgrade compensation. Can you believe that in that nice big hotel, there was not one person willing to talk to me? I was told to come back in an hour. Man, was I PISSED!!

Well, one hour later I was back at the front desk. I spoke with the supervisor and she did put me in a better room. While the supervisor handled the professionally, I expressed my disappointment, as a business owner, on the way her staff addressed the situation.

So, all things considered, I would give it a 2 1/2 star rating.
 

KeithAlan

New Member
Chuck (aka "the snakeman") you are correct in what I would do 100%.

When I went down to the front desk, after what happened in the room, shoes wet with toilet water and my hand still ice cold from having my in the tank, yes I was a little pissed. However, I have learned in my years of experience in dealing with people that deal with the public, more flies are caught with sugar than with vinegar.

My conversation with the person at the desk started off very calm, cool and actually sympathetic towards them. When I asked for the upgraded room, she told me that she wasn't able to approve that. That is when I asked to speak with her supervisor. It was when she returned to me with attitude is when things started to escalate.

I'm home now and responsible for my own toilet, so the matter is closed.
 

djdawg

New Member
Wish I had a better story...I booked fairly late in the game and did it online through the Riviera and got a $39 price per night. (Please save the bashing about not going through the Show....I understand)

Great...I printed out my confirmation sheet which read I had a non smoking room RESERVED (remember that) with one king size bed. Cut to check in..."Oh, sorry sir...you paid for a smoking room with two twin beds."

"well...it looks like - ACCORDING TO YOUR OWN HOTEL'S CONFIRMATION FORM - that I have a king size bed non smoking room reserved."

"Well that just means it's requested and we try to honor the request."

"Oh...so maybe your form should say it's a REQUEST instead of it's RESERVED!"

Needless to say I felt like telling her what would happen in my line of work if I told my clients that their deposit was merely to REQUEST my services for that day...not actually reserve it.

Sheesh....

At least after the first night they got me in the King bed room for the rest of the week.

Am I missing something here?
 

DJ Dr. Drax

Active Member
Kevin,

It is a request, their forms are wrong. It has been that way at every hotel, even the nice ones. I agree however that you should get what you reserved.

The problem in Vegas is the No show rate is pretty high. So they only set a preference. Doesn't make it right, just how it is.
 
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