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Setting Priorities When Expanding
I have a good issue that input would be welcome on...
This spring has brought a flood of business and new prospects into the fold. I am working to try and ramp up to cover it so the client is treated as the kings and queens they are and should be and have started by adding an office manager/salesperson (she will handle other business offerings I am expanding with as well) and bringing in my brother again to train him as a roadie and DJ/mixing host for smaller parties that do not require extensive planning.
I have a goal of bing able to have the company do four to 5 events in a weekend on an year-round basis.
What would be some items that should be a priority so I can ramp up and keep quality high and sales consistent??
Gaffer's tape - you're going to need a whole lot of gaffer's tape.
If you don't already have one, get a system to keep track of client communications. Some way of knowing when you last spoke with someone, and what it was about. Once you add staff it'll be important to make sure you don't lose communications, or miscommunicate within your own organization about client requirements and expectations.
As per The Wall Street Journal's Small Business correspondent for CBS Joe Connolly;
"As your budget & resources allow, stick to what you know and do well, outsource everything else".